Privacy policy

Last updated: September 29, 2026

Please read this Privacy Policy to learn how we collect, use, and disclose your personal information. By using or accessing duetcollection.com (the “Site”) or otherwise interacting with our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with our Site and Services, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.
  • Payment and financial information, including payment card information, financial account information, transaction details, form of payment, and payment confirmation. Payment information is processed through our payment providers and may not be stored directly by us.
  • Account information, including your username, password, preferences, and settings, if you create an account.
  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
  • Communications with us, including information you provide when you contact us with a customer service inquiry or otherwise communicate with us.
  • Device information, including information about your device, web browser, IP address, network connection, and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate our Site and Services.

We may also collect inferences drawn from this information, such as preferences or interests, where permitted by applicable law.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We collect certain information using technologies including:

  • Cookies, which are data files placed on your device or computer and often include an anonymous unique identifier.
  • Log files, which track actions occurring on the Site and may collect information including your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
  • Web beacons, tags, and pixels, which are electronic files used to record information about how you browse and interact with the Site.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, visit or use the Site, communicate with us, sign up for marketing communications, submit a review, or otherwise provide us with information.
  • Automatically through the Site, including from your device when you use our Site and through cookies and similar technologies.
  • From our service providers, when they provide services that enable us to operate our business and Site.
  • From our partners or other third parties.
  • How Do We Use Your Personal Information?

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • Provide, maintain, and improve our Services. We use your personal information to process and fulfill orders, process payments, arrange shipping, provide order confirmations and other transactional communications, process returns and exchanges, maintain accounts, remember your preferences, enable product reviews, and otherwise provide and improve your shopping experience.
  • Marketing and advertising. We may use your personal information to send marketing, advertising, and promotional communications by email, text message, or other permitted channels, and to show you advertisements for our products or services on our Site or other websites. This may include advertising based on products you have purchased or added to your cart and other activity on our Site.
  • Analytics and personalization. We may use information about how you interact with our Site to understand how customers use our Services, improve our Site and products, measure the effectiveness of our marketing and advertising, personalize your shopping experience, and develop and improve our business.
  • Security and fraud prevention. We may use your personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate potential fraudulent, illegal, unsafe, or malicious activity, and protect our Site, business, and customers.
  • Communicating with you. We may use your personal information to respond to customer service inquiries, provide support, and maintain our business relationship with you.
  • Legal and compliance purposes. We may use your personal information to comply with applicable laws, respond to valid legal process or requests from law enforcement or government agencies, resolve disputes, participate in legal proceedings, and enforce our terms and policies.

Sharing Your Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify, service providers, vendors, and other third parties that help us operate our business and provide the Services, including payment processing, data analytics, marketing and advertising, customer support, cloud storage, fulfillment, shipping, information technology, and other business services.
  • Business and marketing partners that help us provide marketing services and advertise to you. For example, Shopify may support personalized advertising using information about your online activity across different merchants and websites. These partners may use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to opt out of certain uses of your information for targeted advertising or other purposes considered a “sale” or “sharing” under applicable privacy laws. You can exercise applicable rights through our Data Sharing Opt-Out page.
  • Third parties at your direction or with your consent, such as when you use social media features or other integrations.
  • Our affiliates or corporate group, where applicable.
  • In connection with a business transaction, such as a merger, acquisition, sale of assets, financing, or bankruptcy.
  • For legal and protective purposes, including to comply with applicable legal obligations, respond to subpoenas, search warrants, or other lawful requests, enforce our terms and policies, or protect the rights, property, and safety of Duet, our customers, or others.

Relationship with Shopify

The Site is hosted by Shopify, which collects and processes personal information about your access to and use of the Site in order to provide and improve the Services.

Information you submit through the Site may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify also offers certain enhanced features that use information obtained from interactions with our store, other merchants, and Shopify itself. To provide these features, Shopify may process information about your interactions with our Site and other Shopify merchants.

In these circumstances, Shopify is responsible for processing personal information for these purposes, including responding to certain requests to exercise privacy rights relating to that processing.

To learn more about how Shopify uses personal information and the privacy rights available to you, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Site may provide links to websites or other online platforms operated by third parties. If you follow a link to a site that is not affiliated with or controlled by us, you should review that site's privacy and security policies and other terms and conditions.

We are not responsible for the privacy or security practices of third-party sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users of those platforms and may be used by us or third parties in accordance with the applicable platform's policies.

Personal Data of Children

The Site and Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that the information be deleted.

As of the Last Updated date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable privacy laws, personal information of individuals under 16 years of age.

Security and Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information. Information you send to us may also not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain accounts and transaction records, comply with legal obligations, resolve disputes, enforce our agreements and policies, and protect our legitimate business interests.

The length of time we retain personal information varies depending on the type of information and the purpose for which it was collected.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances or be subject to exceptions under applicable law.

  • Right to Access / Know. You may have the right to request access to personal information we maintain about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information.
  • Right to Portability. You may have the right to receive a copy of certain personal information we maintain about you and, in some circumstances, request that we transfer it to another party.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. You can exercise these rights through our Data Sharing Opt-Out page.
  • Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe option included in our marketing emails. If you opt out of promotional communications, we may still send you non-promotional communications, such as order confirmations, shipping updates, or account-related messages.

If you visit our Site with the Global Privacy Control (GPC) opt-out preference signal enabled, we will, where required by applicable law, treat the signal as a request to opt out for the device and browser you are using. If we are able to associate the device sending the signal with a Shopify account, Shopify may apply the opt-out request to that account as well.

We do not currently recognize other “Do Not Track” signals that may be sent by your browser or device.

You may exercise applicable privacy rights by contacting us using the information provided below or through the applicable tools available on our Site.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. Where permitted, you may designate an authorized agent to submit a request on your behalf. We may require proof that you authorized the agent to act on your behalf and may require you to verify your identity directly with us.

We will respond to privacy requests within the time required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

If we transfer personal information from the European Economic Area or the United Kingdom to a country that has not been determined to provide an adequate level of protection, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized by the relevant UK authorities, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this Site and update the “Last updated” date. We will provide any additional notice required by applicable law.

Contact Information

If you have any questions or comments about this Privacy Policy, our privacy practices, or your privacy rights and choices, please contact us at:

hello@duetcollection.com

805-699-6405

Duet Collection LLC
132 White Oak Road
Santa Ynez, CA 93460
United States